The vacuum cleaner is one of the common cleaning gadgets. And while it’s about purchasing a good one, Shark vacuums are often preferred. Maybe you also have one. Along with its well-working reputation, users often face common problems in its use.
Actually, it’s normal to have problems with any kind of machinery we use daily.
While a vacuum cleaner works the dirt cleaning job for us, having technical problems often is nothing strange.
There might be problems in the setup or in any inner function or sometimes in particular major parts. However, whatever it is, all of them are fixable.
Are you facing any of them? Don’t panic.
Here in this article, we will provide you with the solution to most faced problems along with effective instructions for accurate use.
Because many times wrong use can create sudden problems. Check below to troubleshoot your shark vacuum cleaner problems.
Shark Vacuum Troubleshooting – Repair and problem fixing guide
The Basic Checking
The very first thing you need to check is the warranty information. If the malfunction you are facing or might face in the future, is covered by the warranty – you are good enough to get free servicing or even better, a whole new unit (depending on warranty terms & conditions). Know warranty details from the sales representative if bought from a physical store.
If you have bought it from Amazon.com. You will get the warranty information from the product listing page on Amazon. An example is given to you below. Please click on the product listing page of the Shark APEX given below and find the downloadable warranty information stored in a PDF format.
It is located right beside the portion where basic product specifications are given. Please scroll down a bit and you will find it in no time.
While buying the gadget you are provided a manual instruction book for the accurate setup, inside the packaging. Anyway, if you lost that or do not have that for a reason; no need to be worried. There must be a dedicated product page for which you are looking, on sharkclean.com. You can find the manual there.
The manual of the Shark APEX is found out for you. Refer to the image below.
However, if you are done with the basic instructions and still your vacuum cleaner is not working, there must be some silly facts you need to check out.
This is actually basic checking. It’s kind of restarting the vacuum cleaner. Many times just by restarting the vacuum cleaner it starts working again.
Here are the steps.
Unplug: If your vacuum is not working the first time, unplug it. Remove all the connections and disconnect from the electricity.
Turn off: There is an ‘On-off’ option on the vacuum cleaner. Press the option and select that mode. Turn off the brush roll on option as well.
Filter replacement: Usually, the vacuum cleaner stops working while the filter is full. Every filter has limited space to gather dust. It can’t load dust when there is no space left in the filter. So, check if something like that happened and replace it with a clean one.
Cool it: Give your vacuum a rest for 50 minutes. Let it cool to work well again. Often, after sucking heavy dust, a 30-50 minute rest is essential. After a short break, the device works at full speed.
Turn on: You need to turn on the device now. Press the ‘I-on’ option to turn the cleaner on. Turn on the ‘brush roll on’ option also. Check if everything is absolutely fine.
Plug again: Now attach the plug to the switchboard. Fix it accurately because a loose connection can be a reason for not working. Check the switchboard as well. Because sometimes the main connection becomes the main fact.
Repair the fuse: It won’t work in case of a fuse connection. Find out if anything like this happened. Repair it first and then plug in the vacuum cleaner.
This is the restarting process. If your vacuum cleaner is working your basic problem is removed and if not there must be any major issue. Don’t worry we will suggest you a way of troubleshooting the major problems as well.
If no other method works for you, these accessories should be replaced.
So, the basic problem is done now it’s the turn for the major issues. Here they are.
Troubleshooting the Common Shark Vacuum Problems or Errors
Among users who faced problems in using the device most of the cases are similar. That’s why we have collected the most common problems and suggested an effective solution for users. If you are having one of them, follow the instruction and fix it on your own. Here are the problems and their solution.
After blocked brushroll, dirty filters come to the limelight as the reason for malfunctioning a vacuum cleaner.
A dirty filter can be a reason for your not working vacuum cleaner. Just like the dust cup you need to clean the filters. Normally, there are 2 filters on the top of the motor. One is the foam filter and the other is the felt. Both the filters must be cleaned once a month. To fix the problem just take out the two filters and wash them with warm water (not too hot). Dry them and fix them back. Your vac will work again.
These filters are not meant to serve forever. If it is too dirty to be properly washed, or if you think that you should buy a new one – you may use the search bar below.
Not turning On
It happens many times that the setup is done awesome and you have followed every single instruction given in the manual but still it’s not connecting. Don’t freak out. In such cases, the actual problems remain on the plug or the main connection. If you are facing this, just check the plug if it’s okay or not. If everything is okay, check the switchboard and the main connection area. Hope you will sort it out.
Auto Turn off
it usually happens that you turn it on and it gets turned off itself. Irritating right? The reason behind this is the loose connection or the problem with the motor. Check out the motor and fix it if it has lost its working power. Apply the restart procedure we have suggested in the basic setup, you will get a good result.
Overloaded Dust Cup
Mainly, the dust cup collects all the dust and stuck dirt. So, it’s obvious to clean the dust cup at least 3 days a week. Your vacuum cleaner dust cup has a fixed space to gather dust. Once the cup is full it’s normal to stop working. So, if your vac is not working check the dust cup. Besides, according to the cup’s size have an idea of how much dust it can load and when you should clean it.
Prevent your shark vacuum from losing suction and details on the dust cup.
If you all the parts of your vacuum cleaner you know how important a roller brush is. Because of heavy and sticky dust, the roller gets stuck and stops spinning. Dust like hair, yarn, and other small materials get stuck into the brush and stop it to work. To fix this out you need to clean the roller and the brush as well. You can give it a dry wash with an old used toothbrush. In case of too much dirt cut the debris. So basically, cleaning the brush will fix the problem.
Problems with The Air Duct
There might be problems in the air duct area. The vacuum sucks all the dust with the help of an air duct. But the sucking process can get stopped because of some reasons. Sometimes any kind of large and stuck material can block the duct. If your vac has stopped sucking check the air duct if anything has blocked the way.
The wrong setup is an important fact that may cause your vac not to work. To fix it, you need to read the manual very well and follow every single step. Most of the time the start option is not turned on the brush roll option is off and the vacuum cleaner does not work. So, set it accurately to work correctly.
The motor is the major part of the vacuum cleaner. It helps to run it accordingly and provides the power of working. There might be problems with the motor. In this case, you have to replace the motor with a new one. First of all, try to fix it if it can’t be fixed replace it with a new one. But it’s better to get a new vacuum cleaner than to buy a motor. Because the cost is almost equal.
This guide will help, shark navigator upright vacuum motor replacement
A blocked hose can be a reason why the device is not working. Sometimes just like the air duct the hose also gets blocked by dirt. Check the hose and pull out the dirt to fix it back to work. A clog in the hose is another reason for the blockage. If there is any clog in the hose lay the vacuum cleaner down and search for the blockage and clean it out.
Blockage in the Hose
This video from Clint Moar might help you, watch it.
Suppose, you have done everything excellent. The cup is cleaned the filter is washed there is no blockage on the air duct or hose but still, the machine is not working. Do you know why? Because the main power is not there. You need to attach the nozzle very carefully. Check if the position is accurate. A loose nozzle won’t provide power to the cleaner and it won’t turn on.
Customer Service Help
Every customer gets a minimum of 2 years of warranty (it can be more) while buying the device. So, if you can’t solve the problem contact the customer service at 1-800-798-7398.
As a vacuum cleaner is a daily helping device, it often gets stopped by various problems. And every time taking it to mechanics for repair is trouble.
So, it’s awesome to learn to repair it yourself. To do so you need to know the parts of your vacuum cleaner very well. Besides, cleaning them regularly is a must. Because most of the time the vacuum cleaner stops working because of the stuck dust and blocked area.
So, keep your vacuum cleaner clean to provide you with the perfect cleaning service.
Hope the article is helpful. Follow the instructions and troubleshoot your shark vacuum cleaner yourself easily. Thanks for being with us until the end.